At Nevaeh Walks, customer satisfaction is important to us. Please read our Return and Refund Policy carefully before placing your order.

  1. Return Eligibility
    We accept returns only under the following conditions:
  • The product received is damaged, defective, or incorrect.
  • You must notify us within 48 hours of receiving your order to be eligible for a return.

To initiate a return, please contact us at:
📧 [email protected]
Use the subject line “Return Request” and include your order details and photos of the item, if applicable.

  1. Return Process
  • Once your request is approved, we will coordinate with you to arrange the return.
  • The item must be unused, in its original packaging, and in the same condition that you received it.
  • The return must be completed within 7 days of delivery.
  1. Refund Policy
  • We offer refunds only for eligible returns.
  • Please allow 7–10 business days for your refund to reflect after approval.
  1. Non-Returnable Items
    We do not accept returns for:
  • Products that have been used or damaged after delivery.
  • Items returned beyond the 7-day period.
  • Items not in their original condition or packaging.
  1. Order Cancellations
  • Orders may be canceled before shipment.
  • To request a cancellation, please contact us as soon as possible at [email protected].
  1. Contact Us
    For any questions regarding returns, refunds, or cancellations, please contact us:
    📧 [email protected]